20cm.ai subscriptions are digital software services operated by 20CM, LLC.
If you experience a billing error, duplicate charge, inability to access a paid service, or another payment problem, please contact us through the Support page.
Refund requests should normally be submitted within 7 days of the relevant payment. Requests are reviewed based on the circumstances of the transaction and applicable law.
Where a refund is approved, it will normally be returned through the original payment method where supported by the payment provider.
Cancellation prevents future renewal where recurring billing applies. Access already purchased may continue through the applicable paid period unless otherwise stated.
Nothing in this policy limits mandatory consumer rights that may apply under applicable law.